FAQs

Our pieces are true to size — an S fits like an S, an M like an M, and so on. Simply order your usual size for a perfect fit.

Please follow the care label sewn into each piece, as fabrics vary.

Yes. All UK orders ship free of charge, with tracking, via trusted carriers such as Royal Mail.

Orders are processed within 1–2 business days (Monday to Friday, excluding bank holidays). Orders placed after 4:00 PM (UK time) begin processing the following business day. Once dispatched, delivery typically takes 3–10 working days depending on your location within the UK, so estimated total delivery is 4–12 business days from your order date. These are estimates and may vary slightly during peak periods.

Not at the moment — we currently deliver to addresses within the United Kingdom only. We don't ship to P.O. boxes or BFPO addresses.

Once your order has shipped you'll receive a confirmation email with a tracking number and a link to follow your delivery. You can also use our Track Order page.

You can cancel free of charge at any time before your order is dispatched — just email support@bellisaboutique.co.uk with your order number. Once an order has shipped, our standard 30-day returns policy applies instead.

You have 30 days from the date your order arrives to let us know you'd like to return it. Items must be unworn, unused and in their original condition, with tags attached and in the original packaging, and we'll ask for proof of purchase (such as your order confirmation). Some categories can't be returned — please see our Refund Policy for full details.

Email support@bellisaboutique.co.uk with your order number and the item(s) you'd like to return, and we'll walk you through the next steps, including where to send your parcel. Please don't send anything back before contacting us first, as unrequested returns can't be processed. Return shipping costs are the customer's responsibility, unless the item is faulty, damaged or sent in error. We don't charge a restocking fee.

Once your return reaches us we'll check it and email you to confirm whether it's approved. If it is, your refund goes to your original payment method within 10 working days of approval, although your bank or card provider may take a little longer to show it. If it's been more than 15 working days since approval and you still haven't seen it, email us and we'll chase it up.

We're sorry if that happens. Please contact us straight away at support@bellisaboutique.co.uk with your order number and photos where possible. We'll arrange a replacement or full refund, and we cover the cost of return shipping in these cases.

The quickest way is to return your original purchase for a refund and place a new order once your return has been approved. This gets your replacement to you without delay.

Yes — the more you add, the more you save: 2 items 10% off, 3 items 15% off, 4 items 20% off, and 5 or more 25% off. The discount is applied automatically at checkout, no code needed.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. See our Payment Policy for details.

Yes. All transactions are processed securely and encrypted at checkout.

All prices and payments are in British pounds (GBP).

Use our Contact page, email support@bellisaboutique.co.uk, or call +44 7596 095329.

Our customer service hours are Monday to Friday, 9:00 AM–5:00 PM (UK time). We aim to reply to every message within 24 hours on business days.